staff_name: Trasha Black
date: 09/07/05
supervisor_name: Jane Harris
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Wednesday, September 07, 2005
Time: 08:29:39 AM

summary_problem

Have not been able to print at the main office.

details_problem

I have major problems printing from my Laptop. This affects my ability to submit notes, forms, etc. in a timely manner. Please establsih a system to for in-home staff to print readily from any location. Thanks


staff_name: Jenee Randall
date: 09/06/2005
supervisor_name: Dawn Taylor
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.124.218
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Wednesday, September 07, 2005
Time: 10:43:58 AM

summary_problem

unable to access email address. password has been changed

details_problem


staff_name: Kim Restivo
date: 9/7/05
supervisor_name: Dennis Farley
D1: urgent (1-2 days)
B1: Submit
Remote Name: 24.172.29.122
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Wednesday, September 07, 2005
Time: 10:49:22 AM

summary_problem

New laptop delivered. Need support to link with wireless network and shared printer.

details_problem


staff_name: Dana Sox
date: 09/08/2005
supervisor_name: Dawn Taylor
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.117.214
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Thursday, September 08, 2005
Time: 08:00:54 AM

summary_problem

Need e-mail set up on extra computer in Matt's office. Currently has a password on it for anotine Mayfield

details_problem

e-mail address is dana.sox@supportinc.org


staff_name: Shonda Fulton
date: 09/09/2005
supervisor_name: Heather Powell
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.124.218
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Friday, September 09, 2005
Time: 05:32:42 AM

summary_problem

Cannot log onto computer. It won't take the password

details_problem

have tried putting it in diffrent ways but it won't take it.


staff_name: Trasha Black
date: 09/13/05
supervisor_name: Jane Harris
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.125.240
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Tuesday, September 13, 2005
Time: 06:21:42 AM

summary_problem

I am at the Garrison Office and am unable to print. I have tried to connect to local printers here and don't have the software. There are also no networked printers to connect wireless.

details_problem

I would like to have printing access established for me and my team at both the Garrison office and the Charlotte office.


staff_name: Dee Tudor
date: 09/13/2005
supervisor_name: Dennis Farley
D1: immediate (3 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Tuesday, September 13, 2005
Time: 11:12:53 AM

summary_problem

details_problem

Nine copies of Access need to be loaded on to the In-Home lap tops.


staff_name: Linda Mead
date: 09/15/2005
supervisor_name: Dee Tudor
D1: immediate (3 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Thursday, September 15, 2005
Time: 05:46:07 AM

summary_problem

Windows discovered an error and shut down. Will not reboot. Comes up with a message to install a certain file.

details_problem

see above


staff_name: Linda Mead
date: 09/16/2005
supervisor_name: Dee Tudor
D1: immediate (3 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Friday, September 16, 2005
Time: 05:39:25 AM

summary_problem

Please install CMHC (character based and BUI) along with VPN back onto my laptop.

details_problem

This is resulting from previous problem.


staff_name: Jamie Powell
date: 5/25/06
supervisor_name0: Mike McNeal
phone_number: 704-476-4191
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Thursday, May 25, 2006
Time: 05:25:28 AM

summary_problem

we are getting send/recieve erros for email.

details_problem


staff_name: Sherry Stroud
date: 05/12/2006
supervisor_name0: Shirley Dorsey
phone_number:
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 24.199.143.66
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1)
Date: Friday, May 12, 2006
Time: 06:43:58 PM

summary_problem

details_problem


staff_name: Sherry Stroud
date: 05/12/2006
supervisor_name0: Shirley Dorsey
phone_number:
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 24.199.143.66
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1)
Date: Friday, May 12, 2006
Time: 06:43:54 PM

summary_problem

details_problem


staff_name: Jill Pegram
date: 5/10/06
supervisor_name0: Mike McNeal
phone_number: 704-865-3525
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Wednesday, May 10, 2006
Time: 11:12:37 PM

summary_problem

I am not receiving email from several outside agencies to include the Shelby CDSA and other private providers.

details_problem


staff_name: Jamie Powell
date: 5/10/06
supervisor_name0: Mike McNeal
phone_number: 704-476-4191
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, May 10, 2006
Time: 02:08:01 PM

summary_problem

Emails are not working. I have lost email from yesterday 4:30 ( they were there when I check from home and now they are now), when I try to send myself a "test" email, I get a "undeliverable error".

details_problem


staff_name: Jamie Powell
date: 05/02/06
supervisor_name0: Mike McNeal
phone_number: 704-476-4191
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Tuesday, May 02, 2006
Time: 07:03:02 AM

summary_problem

can you reset the email password for Althea, Cindy Smith and Deborah Wilson? We believe that the email issues will be rsolved if you can reset thier passwords.

details_problem


staff_name: Althea Duckett
date: 05/01/06
supervisor_name0: Mike McNeal
phone_number: 704-867-7009
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Monday, May 01, 2006
Time: 07:59:22 AM

summary_problem

I cannot receive any of my emails. i cannot access support's website as I could before

details_problem

Please help. I t has been a while since i hhave been able to receive emails


staff_name: Jamie Powell
date: 4/28/06
supervisor_name0: Mike McNeal
phone_number: 704-476-4191
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Friday, April 28, 2006
Time: 05:45:51 AM

summary_problem

Deborah Wilson's email is not functioning, she can't send and recieve. A dialogue box keeps popping up requesting her password. She puts her password in and the process keeps repeating.

details_problem


staff_name: Jamie Powell
date: 4/28/06
supervisor_name0: Mike McNeal
phone_number: 704-476-4191
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Friday, April 28, 2006
Time: 05:25:15 AM

summary_problem

Cindi Smith's email is not functioning, she can't send and recieve. A dialogue box keeps popping up requesting her password. She puts her password in and the process keeps repeating.

details_problem


staff_name: Althea Duckett
date: 04/06/06
supervisor_name0: Mike McNeal
phone_number: 704-867-7009
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Thursday, April 06, 2006
Time: 09:51:18 AM

summary_problem

Documents for TSS need formating. Printer not working

details_problem


staff_name: Rozzie Fuller
date: 040306
supervisor_name0: Dawn Taylor
phone_number: 704-732-7470
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Monday, April 03, 2006
Time: 01:40:33 PM

summary_problem

printer constantly printing off "wingers"

details_problem


staff_name: Linda Mead
date: 03/28/2006
supervisor_name0: Dee Tudor
phone_number: 704-865-3525
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Tuesday, March 28, 2006
Time: 06:33:11 AM

summary_problem

Patient Accounts Email

details_problem

Please create an email account for Patient Accounts where the emails will go to both Cynthia and myself. thanks Linda


staff_name: Ben Johnson
date: 3/27/06
supervisor_name0: NA
phone_number: 704 929 6236
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.148.78.76
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Monday, March 27, 2006
Time: 07:12:20 AM

summary_problem

New therapist needs email account and laptop. Melissa Moose

details_problem

.........


staff_name: Amy Parker
date: 03/23/2006
supervisor_name0: Dawn Taylor
phone_number: 704-476-4054
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Thursday, March 23, 2006
Time: 06:44:51 AM

summary_problem

Computer in Cleveland Co. needs Microsoft office a CD for HL-1440 printer to install to hardrive.

details_problem


staff_name: Dawn taylor
date: 3-14-06
supervisor_name0: Brandon Hastenings
phone_number: 704-476-4063
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Tuesday, March 14, 2006
Time: 06:11:26 AM

summary_problem

The prior request was for Laura's computer in room 221

details_problem


staff_name: Dawn Taylor
date: 3-14-06
supervisor_name0: Brandon Hastenings
phone_number: 704-476-4063
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Tuesday, March 14, 2006
Time: 06:10:35 AM

summary_problem

internet stating not connected to computer, or no internet connection. Although, Matt has checked several times and all wires are connected.

details_problem


staff_name: Althea Duckett
date: 03072006
supervisor_name0: Mike McNeal
phone_number: 704-867-7009
ext:
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Tuesday, March 07, 2006
Time: 08:32:15 AM

summary_problem

Sound Device not working.

details_problem


staff_name: Deborah Wilson
date: 02-24-2006
supervisor_name0: Dee Tudor
phone_number: 704-476-4192
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Friday, February 24, 2006
Time: 08:34:03 AM

summary_problem

Unable log into BUI. constantly kicks out within seconds. Helpdesk and MIS see no issues on their end. helpdesk states computer equipment is the issue.

details_problem

We may have extra comupter here in Shelby. Dawn Taylor - On-site supervisor


staff_name: Jennifer Warshawsky
date: 02/24/06
supervisor_name0: Debbie Kirk
phone_number: 704 867-6515
ext: 223
D1: urgent (1-2 days)
B1: Submit
Remote Name: 24.172.115.56
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Friday, February 24, 2006
Time: 07:44:17 AM

summary_problem

Not able to print to copier. Not able to print at all

details_problem

Neither of the staff in that office are able to print. Arneice needs help as well getting her stuff to print to the copier.


staff_name: deborah Wilson
date: 2-15-06
supervisor_name0: Dee Tudor
phone_number: 704-476-4192
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Wednesday, February 15, 2006
Time: 11:28:49 AM

summary_problem

E-mail account created but unable to access, need assitance walking through programing.

details_problem


staff_name: Linda Horn
date: 02.09.2006
supervisor_name0: Ben Johnson
phone_number: 704.476.4125
ext: 4125
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Thursday, February 09, 2006
Time: 09:07:59 AM

summary_problem

Email from Support is not reaching me

details_problem


staff_name: Steven Kendirck
date: 2/8/2006
supervisor_name0: Dawn Taylor
phone_number: 704 484-6427
ext:
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, February 08, 2006
Time: 10:12:49 AM

summary_problem

E-Mail is not working correctly, and computer is running slow when using the internet

details_problem


staff_name: test
date: test
supervisor_name0: test
phone_number: test
ext: test
D1: routine (1 week)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; InfoPath.1)
Date: Wednesday, February 08, 2006
Time: 06:25:26 AM

summary_problem

test

details_problem

test


staff_name: Deborah Spencer
date: 2/8/06
supervisor_name: Dawn Taylor
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Wednesday, February 08, 2006
Time: 06:15:01 AM

summary_problem

When I log on to my email, it asks for a password. Since I did not set the password I have no idea what it is.

details_problem

I am unable to send out any emails at this time. Thanks


staff_name: Shavonda Green
date: 01/27/06
supervisor_name: Ben Johnson
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Friday, January 27, 2006
Time: 12:17:17 PM

summary_problem

Email is asking for password to access the server (mail.supportinc.org). I don't remember or know what it is.

details_problem

Is there a general password or a standard one?


staff_name: Jill Pegram
date: 1/27/06
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Friday, January 27, 2006
Time: 12:02:46 PM

summary_problem

for some reason my email is now prompting me to put in a password in order to get and send out email. I've never had to do this before so I guess I need to set a password up.

details_problem


staff_name: Amy
date: 01/25/2006
supervisor_name: Kirk
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; InfoPath.1)
Date: Wednesday, January 25, 2006
Time: 06:05:14 AM

summary_problem

Mail is not working

details_problem


staff_name: Amy Parker
date: 1/24/2006
supervisor_name: Debbie Kirk
D1: immediate (3 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Tuesday, January 24, 2006
Time: 12:08:01 PM

summary_problem

I am experiencing difficulties with my email account. I am unable to receive emails. The last email I received was on 1/19/2006.

details_problem


staff_name: Jennifer Brown
date: 01/22/2006
supervisor_name: Kirk
D1: routine (1 week)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; InfoPath.1)
Date: Monday, January 23, 2006
Time: 08:53:48 AM

summary_problem

My computer is just very slow.. Think it just needs a clean up.. Jenn

details_problem

My computer is just very slow.. Think it just needs a clean up.. Jenn


staff_name: Jamie Powell
date: 01/09/06
supervisor_name: Mike McNeal
D1: immediate (3 days)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Monday, January 09, 2006
Time: 09:29:24 AM

summary_problem

My staff complete daily notes. They have been saving these notes on a floppy disk. The files are WORD and the disk will not open up.

details_problem


staff_name: Shavonda Green
date: 01/06/06
supervisor_name: Ben Johnson
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Friday, January 06, 2006
Time: 08:39:01 AM

summary_problem

My printer will not work.

details_problem

The alarm indicator is on. I've tried basic troubleshooting, restarting and it still does not print any documents. The last thing I tried to print, just ran several blank pages from the printer.


staff_name: debbie kirk
date: 01-04-06
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, January 04, 2006
Time: 12:06:28 PM

summary_problem

Rebecca K has issues with not being able to print out data either from her PC or the lap top. Arneice Duff has issues with BUI and Help desk says its on our end not theirs.

details_problem


staff_name: Althea Duckett
date: 11/30/2005
supervisor_name: Mike McNeal
D1: urgent (1-2 days)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, November 30, 2005
Time: 07:55:42 AM

summary_problem

Cannot gain access to some of the network drives(TSS/Foundation)Printer not working, Cant gain sound

details_problem


staff_name: Debbie Kirk
date: 11-29-05
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Tuesday, November 29, 2005
Time: 08:41:31 AM

summary_problem

Printers out of ink

details_problem

Need for PC's to be connected to copier. anytime today or tomorrow would be good for us. We will accomodate you.


staff_name: Jill Pegram
date: 11/25/05
supervisor_name: Brandon Hastings
D1: routine (1 week)
B1: Submit
Remote Name: 69.2.88.11
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Friday, November 25, 2005
Time: 03:10:39 PM

summary_problem

I can't access the Support shared network

details_problem


staff_name: Debbie Kirk
date: 11-18-05
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Friday, November 18, 2005
Time: 05:47:17 AM

summary_problem

Shonda Fultons PC will not let her access email nor BUI/CMHC. Rebecca's PC is kicking her out after minutes of logging in. They both share office not sure if issue in that office or not.

details_problem

Not able to print, access BUI/CMHM or email. Started on Thursday 11-17-05.


staff_name: Debbie Kirk
date: 11-02-05
supervisor_name: Brandon Hastings
D1: immediate (3 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, November 02, 2005
Time: 11:19:34 AM

summary_problem

Not able to get into phone system and update vocie mail, changes messages, set up phones for new staff.

details_problem

In coming calls going to Donna Beasley's phone who doesn't work here anymore, callers not getting message with option of voice mail or extensions for CM's Kelvin Murphy is phone man and his number is 704-913-1246


staff_name: Debbie Kirk
date: 11-02-05
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, November 02, 2005
Time: 11:14:59 AM

summary_problem

Need to get Rebecca set up on the PC Ashley was using with email. We need password I think to make the change.

details_problem

PC in office on front of Ozark CM building beside Medical records. Shonda F shares site with Rebecca K now. Thanks


staff_name: Debbie Kirk
date: 11-02-05
supervisor_name: Brandon Hastings
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.105.192
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Date: Wednesday, November 02, 2005
Time: 11:14:33 AM

summary_problem

Need to get Rebecca set up on the PC Ashley was using with email. We need password I think to make the change.

details_problem

PC in office on front of Ozark CM building beside Medical records. Shonda F shares site with Rebecca K now. Thanks


staff_name: Deborah Spencer
date: 10-26-05
supervisor_name: Dawn Taylor
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Wednesday, October 26, 2005
Time: 10:31:29 AM

summary_problem

Attempted to use john@supportinc.org with password as support05 and it continuosly resets and wont't let us in.

details_problem


staff_name: Stacey Phillips
date: 10-24-05
supervisor_name: Dawn Taylor
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Monday, October 24, 2005
Time: 10:35:53 AM

summary_problem

On the 'Keeping Kids at Home' section, subsection 'Outcomes Study' Question: Was the child placed in or out of county? Answer Choices are YES/NO. Answer Choices should be IN/OUT.

details_problem


staff_name: Dawn Taylor
date: 10-21-05
supervisor_name: Brandon Hastings
D1: routine (1 week)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Friday, October 21, 2005
Time: 09:39:24 AM

summary_problem

On QI survey, Do CM complete Assessment section, or is that just for in-take? On the section with keeping kids at home, there is no print/update/ buttons at the bottom. Who do we give surveys to?

details_problem


staff_name: Deborah Spencer
date: 09-23-05
supervisor_name: Dawn Taylor
D1: urgent (1-2 days)
B1: Submit
Remote Name: 68.208.39.92
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; {8E86D449-3B1D-4281-B1F8-F078CA4FB314}; SV1)
Date: Friday, September 23, 2005
Time: 11:35:55 AM

summary_problem

need e-mail set up on my computer located at Cleveland Center CM.

details_problem


staff_name: katy Holingsworth
date: 09-23-05
supervisor_name: Jane Harris
D1: urgent (1-2 days)
B1: Submit
Remote Name: 70.60.120.14
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Date: Friday, September 23, 2005
Time: 06:36:39 AM

summary_problem

Will not print

details_problem